You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that meet our policy requirements, we will refund the full purchase price of the item(s).
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may require additional time to process the refund. If you still have not received your refund, please contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've completed all these steps and still have not received your refund, please contact us with your order details, and we will investigate the matter promptly. We may require additional information from you to resolve the issue.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: agarmentgallery Lux
Address: 28 Rue du Fort Bourbon, 1249 Luxembourg City, Luxembourg
Phone: +352 28 91 34 57
Email: [email protected]
